Last updated: 19 October 2026
This policy explains how to cancel or reschedule a remote service from E-Service Hub LLC. Send requests to info@eservice-hub.com, identifying the service and order or payment reference.
Cancel before work starts
You may cancel before the agreed work begins and receive a full refund of your service payment. Tell us as soon as possible so we can confirm the order status and stop scheduling the work.
Cancel after work starts
If you cancel after work has begun, we stop the remaining work as soon as reasonably practicable, explain what has been completed, and calculate the performed portion using the agreed scope and pricing basis. The amount attributable to unperformed work is refunded under our Refund Policy.
Rescheduling appointments
If you need to change a remote support appointment, contact us before the scheduled session where possible. A replacement time depends on availability and must be agreed. We do not apply an undisclosed cancellation or rescheduling fee. Any special appointment terms must be communicated and accepted before the order.
Requests awaiting information
Work may be paused when required files, instructions, feedback, or authorized access have not been supplied. We will communicate about the missing information and any effect on the timeline. A pause does not automatically make the entire service payment non-refundable.
If we cannot complete a service
If we must cancel or cannot provide the agreed remaining service, we explain the situation and refund the unperformed portion. If no agreed work has been performed, we refund the full service payment. Any agreed usable partial delivery and corresponding charges will be explained.
Confirmation and related policies
We confirm cancellations and the status of any refund by email. This policy should be read with our Refund Policy, Service Delivery Policy, and Terms & Conditions. Applicable statutory rights remain unaffected.